Lead capture
HVAC company recovers after-hours calls
Missed-call text back and AI qualification for a Dallas–Fort Worth contractor during peak summer season.
Home services · HVAC
38% more booked estimates
Within 60 days of go-live
Challenge
Technicians were in the field all day. Office staff could not answer every call, and after-hours inquiries went to voicemail. Competitors were winning jobs simply by responding first.
Solution
Deployed missed-call text back in GoHighLevel, an AI receptionist for common questions, and a speed-to-lead SMS sequence tied to pipeline stages. Hot leads notify the coordinator instantly.
Tools used
GoHighLevelVoice AIMissed-call SMSCalendar booking
Workflow steps
Step 01: Call missed
Inbound call hits the tracking number while the team is on a job site.
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